Returns & Refunds Policy

Last updated: September 15, 2026

Lil Nourish Co. is an online store and brand operated by Avador Business Group Inc., a New York corporation (“Avador,” “Lil Nourish Co.,” “we,” “us,” or “our”).

Because many products sold through Lil Nourish Co. include dietary supplements, nutrition products, personal-care products, feeding products, and other children's products shipped internationally from the US, all sales are generally final except as expressly provided in this policy or where otherwise required by applicable law.

For health, safety, hygiene, product-integrity, and international-logistics reasons, we do not accept routine returns or exchanges.

Products We Do Not Accept for Routine Return or Exchange

We generally do not accept returns or exchanges because of:

change of mind;
flavor, taste, texture, or scent preference;
a child refusing or disliking a product;
ordering the wrong product, flavor, size, quantity, formulation, or age range;
ordering more product than needed;
manufacturer packaging or label changes;
minor differences between website images and current manufacturer packaging;
products that have been opened, used, consumed, or unsealed;
unwanted products after international shipment; or
other reasons unrelated to an error, defect, damage, or fulfillment problem with the order.

Please review product information carefully before placing an order.

Damaged Products

If a product arrives materially damaged, please contact us promptly after delivery.

Please provide your order number and clear photographs showing, where applicable:

the product;
the damage;
the outer shipping package;
the internal packaging; and
the shipping label.

Please retain the damaged product and all original packaging while we review the claim.

Do not discard a damaged product or its packaging until we have advised you that it is no longer required for the investigation.

After reviewing the circumstances, we will provide an appropriate resolution where applicable, which may include a replacement, refund, store credit, or another remedy.

Incorrect Products

If we shipped a product different from the product you ordered, please contact us promptly after delivery.

Provide your order number and photographs of the product received and its packaging so that we can verify the discrepancy.

Where we confirm that an incorrect product was shipped, we will provide an appropriate resolution, which may include replacement, refund, store credit, or another applicable remedy.

Missing Products

If an item shown as part of your order is missing from the shipment, contact us promptly with your order number and details of the missing item.

We may request photographs of the products received, shipping package, shipping label, or other reasonable information necessary to investigate the shipment.

Where we confirm that an item was incorrectly omitted from your shipment, we will provide an appropriate resolution.

Defective or Materially Different Products

If a product is defective, materially different from what was ordered, or materially inconsistent with the product as represented at the time of purchase, contact us promptly with your order number and supporting information.

We may request photographs, packaging information, lot or batch information, expiration information, or other reasonable evidence necessary to investigate the issue.

Nothing in our general no-return policy limits remedies that must be provided under applicable consumer-protection law.

Manufacturer Packaging Changes

Manufacturers may periodically change packaging, labels, graphics, bottle designs, serving information, ingredients, formulations, or other product characteristics without prior notice.

Product images on our website are provided for reference.

A packaging or presentation difference alone does not necessarily mean that an incorrect or defective product has been supplied and does not, by itself, qualify a product for a return or refund.

However, if you believe that the product received is materially different from the product ordered, please contact us so that we can review the issue.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We may be able to cancel an order if processing or fulfillment has not yet begun.

Once an order has entered fulfillment, been transferred to a courier, or been shipped internationally, cancellation may no longer be possible.

If we successfully cancel a paid order before fulfillment, the applicable payment will be refunded.

Personal-Use Imports to India

Products shipped to India are sold from the US for the customer's personal or household use.

For these shipments, the customer/recipient is the consignee and importer in India.

Neither Avador Business Group Inc. nor Lil Nourish Co. acts as the customer's importer of record in India.

Customers are responsible for providing the authorized courier or its customs-clearance provider with any KYC, identification, authorization, declarations, or other information required from the customer for customs clearance.

Failure to Complete KYC or Customs Clearance

A customer's failure to provide required KYC, identification, authorization, or other information requested by the authorized courier or customs authorities does not constitute a product return or cancellation.

If a shipment cannot be cleared or delivered because the customer:

fails to provide required KYC;
provides incorrect or inconsistent KYC or consignee information;
fails to provide required customs authorization;
fails to respond to legitimate courier or customs requests;
refuses to cooperate with customs clearance; or
otherwise fails to satisfy a requirement imposed upon the customer as consignee/importer,

the shipment may be delayed, held, returned, abandoned, destroyed, or otherwise handled according to applicable courier and customs procedures.

To the maximum extent permitted by applicable law, Avador Business Group Inc., Lil Nourish Co., and their respective owners, officers, employees, and operators are not responsible for losses or costs resulting from the customer's failure to satisfy obligations imposed upon the customer as importer or consignee.

Any refund that may otherwise be available may be reduced by nonrecoverable shipping, customs, storage, return-to-sender, handling, or other costs resulting from the customer's failure, to the extent permitted by applicable law.

Refused or Unclaimed Deliveries

Refusing delivery or failing to collect or accept a shipment does not automatically create a right to a refund.

Where a shipment is refused, unclaimed, or undeliverable because of circumstances attributable to the customer, we will review the circumstances after determining the disposition of the shipment.

International shipping, duties, taxes, return transportation, customs charges, storage fees, carrier charges, and other amounts that cannot be recovered may be excluded or deducted from any otherwise available refund to the extent permitted by applicable law.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate recipient and delivery information when placing an order.

If you notice an error, contact us immediately.

We cannot guarantee that an address, recipient, or other shipping information can be changed after fulfillment has begun or the shipment has been transferred to the courier.

If a shipment becomes undeliverable because of incorrect or incomplete information supplied by the customer, any refund or reshipment will be determined after considering the status of the shipment and any nonrecoverable costs, subject to applicable law.

Lost Shipments

A shipment that is delayed is not necessarily lost.

If tracking indicates that a shipment may have been lost in transit, please contact us so that we can investigate the shipment with the courier.

A courier investigation may be required before a shipment is considered lost.

Where a shipment is confirmed lost in transit through no act or omission of the customer, we will provide an appropriate resolution, which may include replacement or refund.

Duty-Paid Shipments

Where duty-paid delivery is stated at checkout, ordinary customs duties and import taxes covered by the applicable shipping arrangement are included.

Duty-paid shipping does not make Avador Business Group Inc. or Lil Nourish Co. the importer of record in India. The customer remains the consignee/importer.

If a shipment is returned, abandoned, refused, or otherwise fails to complete delivery because of circumstances attributable to the customer, duties, taxes, shipping charges, customs costs, or other amounts that are not recoverable may not be refundable, to the extent permitted by applicable law.

Refund Method

Where a refund is approved, we will generally issue it to the original payment method where reasonably possible.

For manual payment methods such as UPI, we may request information reasonably necessary to process the refund securely.

We will never request your UPI PIN, banking password, card PIN, or one-time password to issue a refund.

Processing times after a refund has been issued may vary depending on the payment provider or financial institution.

Replacement, Refund or Store Credit

Where a claim is accepted, the appropriate resolution will depend on the circumstances.

Depending on the issue and applicable legal requirements, a resolution may include:

replacement of the affected product;
refund of the applicable amount;
store credit, where accepted or otherwise appropriate; or
another remedy required or permitted by applicable law.

Nothing in this policy means that store credit will be substituted for a refund where applicable law requires a monetary refund.

How to Report a Problem

Please use our Contact Us page or email:

lilnourishco@hotmail.com

Include your order number and a clear explanation of the issue.

For damaged, incorrect, defective, or missing products, please include photographs or other supporting information where reasonably available.

For customs KYC or clearance requests, customers should communicate directly with the authorized courier or its authorized customs-clearance provider using the legitimate contact method provided by that courier.

Fraudulent or Abusive Claims

We reserve the right to investigate refund, replacement, damage, non-delivery, or missing-item claims and to request reasonable supporting information.

To the extent permitted by applicable law, we may refuse claims that we reasonably determine are fraudulent, materially misleading, abusive, duplicated, or unsupported after appropriate review.

Nothing in this section limits a legitimate consumer right or remedy.

Your Legal Rights

Nothing in this policy is intended to exclude, restrict, or waive a consumer right, statutory warranty, refund entitlement, or other remedy that cannot lawfully be excluded or limited.

Where applicable law provides a customer with a remedy that conflicts with a limitation contained in this policy, the applicable mandatory legal requirement will control.